Shipping policy

Safe, Tracked Delivery to Your Door

At Lunova™, we're committed to getting your order to you safely and transparently, anywhere in Canada. We work with trusted shipping partners and keep you updated at every step — so you always know where your order is.

Your Order Journey

Total Delivery Time: 7–20 Business Days

Your order generally arrives within 7–20 business days from purchase, including:

  • Processing time: 1–3 business days (order preparation and quality checks)
  • Transit time: the remainder of the window (shipping and delivery)

Business days are Monday through Friday, excluding public holidays.

Why the wait? Every order goes through careful preparation and quality checks before shipping, then travels via our trusted carrier network. We track your package the whole way and keep you posted until it arrives.

Holiday Season Notice: Throughout peak periods (e.g. December), carriers handle unusually high parcel volumes. This may add a few extra days to delivery. We appreciate your patience and will keep you updated.

What Happens During Processing

While we prepare your order (typically 1–3 business days), our team:

  • ✓ Verifies your payment and billing information
  • ✓ Prepares your items for shipment
  • ✓ Conducts quality assurance checks
  • ✓ Packages your order securely

Orders placed on weekends or public holidays begin processing the next business day.

Shipping That Gives You Peace of Mind

Every shipment includes:

  • ✓ Full tracking information — know exactly where your package is
  • ✓ Free standard shipping — on every order, no minimum
  • ✓ Careful, secure packaging — your items protected in transit

If something goes wrong: if your package is damaged, lost, or stolen in transit, contact us — we'll investigate with the carrier and make it right with a replacement or refund. Your peace of mind is our priority.

Stay Updated Every Step of the Way

Once your order ships, you'll receive:

  • A shipping confirmation email with your tracking number
  • Progress updates on your package's journey
  • An estimated delivery date so you can plan accordingly

You can track your package any time using the number in your shipping confirmation email. Please allow 3–5 business days after dispatch for the first tracking scan to appear.

Free Standard Shipping — No Hidden Costs

  • Free standard shipping on all orders across Canada
  • No minimum order requirement
  • All shipping costs included in your product price

What you see is what you pay — no surprises at checkout.

Simple Delivery Requirements

To ensure smooth delivery:

  • Address verification: please make sure your shipping address is complete and accurate
  • Availability: someone should be available to receive the package or provide delivery instructions
  • Identification: valid ID may be required for delivery confirmation on some shipments

Canada Shipping Coverage

We ship throughout Canada, to all provinces and territories. Please note:

  • Remote, rural, or northern areas may experience slightly longer delivery times.
  • PO Box and certain addresses may require special handling.

If Something Goes Wrong — We're Here to Help

Delivery Issues

If you experience any shipping concerns:

  • Delayed delivery: contact us if your order hasn't arrived within the estimated window
  • Damaged packages: report any damage on arrival (within 72 hours) with photos — we'll arrange a resolution
  • Lost or stolen packages: contact us and we'll open a carrier investigation
  • Incorrect address: contact us immediately if you entered an incorrect address

Undelivered Packages

If a package cannot be delivered:

  • The carrier will attempt redelivery (policies vary by carrier)
  • You may need to collect it from a local depot
  • Packages returned to us due to an incorrect address will be reshipped once a correct address is confirmed (re-shipping fees may apply)

Expedited Shipping

Currently, we offer standard shipping only. Our delivery window is designed to balance reliability and cost-effectiveness for all customers. We're continuously working to improve our delivery times while keeping shipping free.

Questions? We're Always Happy to Help

For any shipping question or concern:

  • Email: contact@getlunova.com
  • Website: getlunova.com
  • Response time: within 24 hours during business days

Our business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.